Once again my mom is the lifeline for my comic providing material at the last minute. My mom emails me saying the icons are gone from Firefox so I quickly skyped her and eventually figured out her bookmarks toolbar was turned off somehow. There was a brief moment of confusion when my mom tried to select the “View” menu when Firefox wasn’t the currently selected application.

I think I realized what makes these tech support sessions so difficult sometimes. Basically my mom and I both possess the same dictionary with explanations of terminology and stuff. The problem being that my dictionary has all the explanations separated into a variety of different terms, but my mom’s combine the terminology under one word. So for her icons can mean the links on the bookmark toolbar, whereas to me an icon is a little picture but never something which is just pure text.