When I sent in my digital camera to get fixed I got one of these calls later on. I don’t understand how I’m supposed to give their various services ratings from 1 to 5 when all I did was send it in and get it sent back when it was fixed. Questions they were asking were things like how satisfied I was with the repairs and their service. I mean, if it got fixed of course I’m satisfied, if they sent it back to me broken I’d be unsatisfied. You can’t really quantify things that are so black and white. So every question I was basically saying “Uh, fine.” It’s like “How was our phone service?” Well, this is the first time I’ve talked to someone from Canon over the phone.
Posts Tagged ‘customer service’
I was at Tower Records when this guy in front of me with some CDs with some very old looking shrink wrap tried to return them. He even had the receipt, but it was two years old. Times like that I keep an eye out for a quick look over by the hapless clerk who has to deal with these people, just so that they can feel like they’re sharing the moment with someone.
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I went to the Verizon store in Brooklyn and waited for I don’t know how long but it was very unpleasant. I don’t have control over my plan because I’m on a family plan that’s not under my name, but even if I did there’s no way I would’ve done the early renewal just to get a new phone. I hate how these bastards try to trick you into signing on to giving them more money instead of just giving you what you want. I wanted the guy to try to sell me an expensive phone just so I could say to give me the cheapest one they had.
My phone (as of the writing of this rant) has very few bells and whistles. In fact it’s so cheap that dust slowly gets into the outside and inside screen from one of the corners. Getting a phone with a color screen would be cool to play with, but it would just be another distraction. As long as I can make calls, check voicemail and send/receive text messages I’m fine. I don’t need to take crappy resolution photos or play games while I’m on the subway or get my restaurant tip calculated for me.
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These voice recognition things actually work pretty well, but who’s going to take a chance that they might say one out of sixteen numbers unclearly so that you’ll get the machine saying something like “I’m sorry, the number 1…..2…..3……4……(insert twelve more digits very slowly) was incorrect, please say or dial in your sixteen digit account number. I get frustrated when I have to say “yes” or “no” to these stupid machinese. Nevermind a sixteen digit account number.
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