I’m so terrible at this. In general I don’t like talking on the phone to people I don’t already know. Anything that adds to the stress of already being on the phone makes me even more nervous and this scenario has the added time pressure that makes me pull out the first words that pop into my head. I think I used “rhonda” one time. I may even have said “X as in X-Ray.” People on the other line of my phone, I apologize.