I think I got this when I called the post office to ask about my held mail.
If I was responsible for an automated phone tech support forwarding system I would probably spend more time programming it for people saying complaints than I would spend programming solutions. There’s no a person in this world who would rather take their chances describing their problem to a computer when they’re given no examples.
They must have some awesome recordings of people complaining to the phone machine.
I don’t think we can have an automated phone tech support yet. Voice recognition should much more better than it is now, for starters.
Not automated tech support, but if they’re going to have something with voice recognition to figure out what department to forward your call to, they need to program in a crap ton of phrases before putting it online. As soon as I heard it I wanted to yell “Operator! Operator!”