I know that most computer tech guys out there are going to be PC users primarily but shouldn’t they know at least anecdotally the eccentricities of a Mac? At least so that they can say that the PC does it better than a Mac or something like that? End of story, my mom got the CD out of the Mac after she turned it off and on again. I could’ve told her to select “restart” but if she can do it and remember it then I’m satisfied.